koinid Casino & Sportsbook Terms

When you open an account on koinid, you agree to the terms that govern how we operate, how we handle your funds, and how disputes are resolved. These terms cover account creation, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet), as well as your rights and responsibilities as a user of our platform.

Our terms are designed to be transparent and fair. We detail how we protect your data, what happens if you breach our rules, how we settle disputes over settlements or missing funds, and what your options are if you want to close your account. We also clarify that our services are available only where local law permits — you are responsible for verifying that access to koinid complies with your own jurisdiction's regulations.

This page outlines the key commitments we make to you and the conditions we ask you to follow. If you have questions about any of these terms, our English-language support team is available to help clarify specific policies or procedures.

Opening and managing your koinid account

To open an account on koinid, you must provide your legal name, a valid email address, and a phone number. We verify your details during registration. You are responsible for ensuring that the information you provide is accurate and current. If you provide false or misleading information, we reserve the right to suspend or close your account.

Your koinid account is personal and non-transferable. You may not share your login credentials with anyone else, and you agree not to allow others to access your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized account access if you have shared your password or failed to protect your login information.

You may have only one active koinid account per person. If we detect duplicate accounts, we will close all but one and may forfeit any balances. We reserve the right to close any account that violates our terms, engages in fraudulent activity, or places bets on prohibited markets (where local law restricts certain betting types).

Deposits and withdrawals on koinid

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are final — once a transfer reaches our merchant account, we credit your koinid balance and do not reverse the transaction. If a deposit fails or is rejected by your bank or e-wallet, you will receive a notification and your funds are returned to your sending account.

Before your first withdrawal on koinid, we conduct KYC (Know Your Customer) verification. You must upload a government-issued ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or similar). We verify that the account requesting withdrawal matches the account that made deposits. This protects both you and koinid against fraud and money laundering.

Withdrawals from koinid are processed according to your chosen payment method's settlement window. mobile banking and local payment withdrawals typically settle within hours. Bank virtual account withdrawals may take one business day. We do not charge withdrawal fees on koinid, but your bank or e-wallet provider may charge their own fees. All withdrawals are tracked in your account history with timestamps and confirmation codes.

Bonus terms and promotional offers on koinid

Any promotional offers, welcome bonuses, or ongoing promotions on koinid come with specific terms. We describe these terms clearly in the promotion details. Bonuses are typically credited to your koinid balance once you meet qualifying conditions (for example, making a qualifying deposit or placing bets on specific markets like Liga 1 or Piala AFF).

Bonuses on koinid are subject to wagering requirements. This means you must bet the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5x wagering requirement must be bet five times your bonus amount. Until you meet the wagering requirement, bonus funds remain locked in your account and cannot be withdrawn.

We reserve the right to withdraw or modify promotional offers at any time. If you have an active bonus when we withdraw a promotion, your bonus remains valid under the original terms. However, if a bonus is expired or forfeited (for example, if you close your account without completing wagering), we do not refund the bonus amount.

Settlement and dispute resolution on koinid

On koinid, all bets and game outcomes are settled according to official sources — league announcements for Liga 1 and Piala AFF matches, dealer records for live games, and software systems for slots. We settle winning bets within hours of the outcome being confirmed. In rare cases where an outcome is disputed (for example, a fixture is postponed), we hold the bet until the official result is available and then settle according to our published rules.

If you believe a settlement on koinid is incorrect, file a dispute within 30 days of the settlement date. We will investigate against official records and, if we find an error, credit your account immediately. If we find no error, we will explain the settlement reasoning in writing. You may escalate a dispute to our support team if you remain unsatisfied.

For withdrawals, if a withdrawal appears to be stuck or delayed beyond the expected settlement window, contact our support team with your withdrawal ID and timestamp. We will trace the transfer through our merchant account and your bank's records. If the transfer failed due to an error on our end, we will reprocess it or refund the amount to your koinid balance.

Prohibited conduct and account suspension on koinid

We prohibit certain activities on koinid. These include: placing bets on behalf of another person, using automated software or bots to place bets or manipulate account settings, colluding with other users to gain unfair advantage, providing false identity information during KYC verification, and attempting to access our systems or payment infrastructure through hacking or social engineering.

Betting on restricted markets is also prohibited on koinid. Some jurisdictions prohibit certain types of wagers (for example, certain esports markets or live-dealer games). We do not allow users to place bets on prohibited markets, even if the market appears available on our platform.

If we detect prohibited conduct, we will close your koinid account and forfeit any balance. We may also report the conduct to relevant authorities if it involves fraud, money laundering, or other illegal activity. We will not refund forfeited balances under these circumstances.

How we protect your data on koinid

When you register on koinid, you provide personal information — your name, email, phone number, and (during KYC verification) government ID and address details. We encrypt all personal data at rest and in transit. We do not share your information with third parties except where required by law or where necessary to process your payments (for example, sharing your details with DANA, e-wallet, or your bank to complete deposit and withdrawal transactions).

We retain your data for as long as your account is active, plus a retention period for compliance and dispute resolution. If you close your account, we erase personal details but may retain anonymized data for regulatory reporting. You can request a copy of your data or request deletion by contacting our support team.

Jurisdiction and legal restrictions on koinid

Our services on koinid are available only where local law permits. We do not operate in jurisdictions where online gambling, sportsbook betting, or the specific markets we offer are prohibited. It is your responsibility to verify that access to koinid is lawful in your jurisdiction. We are not liable if you access koinid from a jurisdiction where it is prohibited.

If your jurisdiction's law prohibits access to koinid, you must not open an account or attempt to use our platform. If we detect that you are accessing koinid from a prohibited jurisdiction, we will close your account and refund any balance to your payment method.

Limitation of liability

We operate koinid with security and care, but we do not guarantee uninterrupted service. In the event of technical failure, data loss, or service interruption, our liability is limited to the amount of your active balance on koinid. We are not liable for indirect losses (such as lost earnings or lost opportunities) arising from platform downtime or service interruptions.

You accept that sportsbook betting and gaming on koinid carry inherent risk. We are not liable for losses resulting from your own bets, decisions, or account management. You agree to use koinid at your own risk and within a budget you can afford to lose.

Closing your koinid account

You may close your koinid account at any time by contacting our support team or through your account settings. Upon closure, any remaining balance in your account will be withdrawn to your linked payment method (mobile bankinglocal payment, online payment, or bank account). We will process the withdrawal according to that payment method's settlement window.

Once your account is closed, you may not reopen it. If you wish to use koinid again in the future, you must create a new account. All data associated with the closed account is retained for compliance and dispute resolution for a period of years but is not accessible to you.

Changes to our koinid terms

We may update these terms at any time. We will notify you of material changes via email or by posting a notice on koinid. Your continued use of the platform after a change indicates your acceptance of the new terms. If you disagree with a material change, you may close your account and withdraw your balance.

These terms are the complete agreement between you and koinid regarding the use of our platform. If any provision is found to be invalid or unenforceable, the remaining provisions remain in effect. These terms are governed by applicable law in the jurisdiction where koinid operates. Any disputes arising from these terms are resolved through our dispute resolution process first, and escalated to arbitration or court proceedings only if necessary under applicable law.

Our services are available only where local law permits. By using koinid, you acknowledge that you have reviewed these terms, agree to be bound by them, and confirm that access to koinid is lawful in your jurisdiction. If you have questions or need clarification on any provision, contact our support team at your earliest convenience.