koinid Platform Privacy Notice

This page describes what we collect when you use koinid and how we keep that data protected. When you register for an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, Champions League, or our live-dealer tables, we process personal information. We are committed to handling your data transparently and securely.

Our privacy practices reflect the laws and regulations applicable in the jurisdictions where koinid operates. We encrypt your data, limit access to authorized staff, and do not sell your information to third parties. We do share information with payment processors and compliance partners only where necessary to complete your transactions or meet legal obligations.

If you have questions about how we handle your data, how long we retain it, or what rights you have regarding your information, contact our support team. You can request a copy of your data or ask us to delete certain personal details by submitting a data request through your koinid account or via email.

What data we collect on koinid

We collect information in several ways. First, you provide data directly during registration: your full legal name, email address, phone number, and date of birth. We require this information to create your koinid account and comply with anti-money laundering regulations.

Second, during KYC (Know Your Customer) verification — which we conduct before your first withdrawal — you upload government-issued identification and proof of address. We use this to verify your identity matches your account details. We store these documents encrypted in our system for compliance record-keeping.

Third, we collect transaction data. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account from mobile banking, local payment, online payment, or e-wallet, we record the amount, timestamp, payment method, and outcome (success or failure). This data helps us process withdrawals, investigate disputed transactions, and meet regulatory reporting requirements.

Finally, we collect device and usage data. Your IP address, browser type, operating system, and the pages you visit on koinid are logged automatically. We use this information to maintain security, detect unauthorized access attempts, and improve our platform performance.

How we use your data on koinid

We use your personal data for several purposes. Account management: we use your name, email, and phone number to maintain your koinid account, send you account notifications, and allow you to log in. Payment processing: we share payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank to process deposits and withdrawals. Compliance and fraud prevention: we use your KYC documents, transaction history, and device data to verify your identity, detect suspicious activity, and comply with anti-money laundering and know-your-customer laws in our service jurisdictions.

Dispute resolution: we use your betting records, settlement data, and communication logs to investigate disputes over settlements, missing funds, or account access. Marketing (where allowed): we may send you emails about new koinid features, promotions, or tournaments — but only if you have opted in. You can opt out of marketing emails at any time through your account settings or by clicking the unsubscribe link in any email.

Service improvement: we analyze usage patterns (which koinid markets are most popular, which payment methods are preferred, etc.) to improve our platform. This analysis is typically anonymized — we do not link it to your personal identity. Legal obligations: we retain transaction records and account information for periods required by law to respond to regulatory inquiries, support tax authorities, or assist law enforcement.

Third parties we share data with

We do not sell your personal data to advertising networks or data brokers. However, we do share information with certain service providers and partners:

• Payment processors: We share your name, email, phone, and transaction details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals.
• Game software providers: We share anonymized session data with live-dealer studios and slot game providers so they can deliver and settle games fairly.
• Compliance partners: We share transaction history and KYC information with third-party compliance services to verify identity, screen for sanctions lists, and detect money laundering patterns.
• Law enforcement: If we receive a lawful request from police, tax authorities, or regulators, we will disclose information to the extent required by law.

Our service providers are bound by confidentiality agreements and may only use your data for the specific purpose we share it. We do not allow them to use your information for their own marketing or other purposes.

How long we retain your data on koinid

We retain your personal data for as long as your koinid account is active. If you close your account, we keep personal details (name, email, KYC documents, transaction history) for a period required by law — typically three to seven years depending on the jurisdiction and record type. This retention period allows us to respond to regulatory audits, resolve disputes, and comply with tax and anti-money laundering laws.

Once the retention period expires, we delete or anonymize your personal data. We may retain completely anonymized data (stripped of any identifiers) indefinitely for statistical analysis and platform improvement.

Cookies and tracking on koinid

We use cookies to maintain your login session, remember your preferences, and analyze platform usage. A cookie is a small text file stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period, typically up to one year).

Our cookies serve several functions: session management (keeping you logged in while you navigate koinid), security (detecting unusual login attempts), and analytics (tracking which pages are visited most, which payment methods are popular, etc.). Our analytics cookies do not store your name or personal identity — they record anonymous usage patterns.

You can control cookies through your browser settings. Most browsers allow you to block all cookies or alert you when a cookie is set. However, disabling cookies may affect your ability to use some koinid features (for example, you may be logged out more frequently). We do not place tracking pixels or third-party advertising cookies on koinid.

How we protect your data on koinid

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Your personal information is encrypted using TLS/SSL protocols when transmitted to our servers. Stored data is encrypted at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection systems, and regular security patches.

We limit access to your data to koinid staff who need it to perform their duties (account support, compliance, fraud investigation, etc.). All staff access is logged and monitored. We conduct annual security audits by external cybersecurity firms to test our defenses and identify vulnerabilities.

While we take security seriously, no system is completely risk-free. If we discover a data breach affecting koinid user information, we will notify affected users and relevant authorities as required by law. We recommend that you use a strong, unique password for your koinid account and enable two-factor authentication if available.

Your rights regarding your data on koinid

You have the right to request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe (typically 30 days). You also have the right to request correction of inaccurate data — for example, if your name or address is recorded incorrectly on koinid, we will update it upon request.

You can request deletion of certain personal data, subject to legal and regulatory requirements. For example, we must retain transaction records for compliance purposes, but we can delete marketing preferences or communication logs if you request. To exercise these rights, contact our support team via email or through your koinid account.

You may also object to certain uses of your data — for example, you can opt out of marketing emails at any time. If we use your data for direct marketing and you ask us to stop, we will remove you from our mailing lists. You can also request that we restrict how we use your data while you dispute its accuracy or lawfulness.

International data transfers from koinid

Our servers and data centers may be located outside your country. When you use koinid from Jakarta, Surabaya, Bandung, Medan, or elsewhere, your data may be transferred to and processed in other jurisdictions. We ensure that any international transfers comply with applicable data protection laws. Where required, we use standard contractual clauses or other legal mechanisms to protect your data during transfer.

By using koinid, you acknowledge that your data may be transferred internationally. We take reasonable steps to ensure that recipient countries or organizations provide adequate protection for your information.

Contacting us about privacy on koinid

If you have questions about how we use your data, wish to request a copy of your information, or want to exercise any of your data rights, contact our support team. You can reach us via email from your koinid account or through our contact form on the website. We will respond to data requests within 30 days. Your privacy and data security are important to us, and we take all inquiries seriously. We are committed to working with you to resolve any concerns about how your information is handled on koinid.