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DANA deposit and withdrawal

DANA is one of our most popular e-wallet partners on koinid, especially in major cities like Jakarta, Surabaya, and Bandung. To deposit via DANA, select it from our payment method list, and we will show you a QR code or a redirect link to your DANA app. Confirm the transfer amount (typically our welcome offer to our welcome offer per transaction, subject to your DANA account limits), authorise with your PIN, and the funds should appear in your koinid balance within subject to verification. Withdrawals follow a similar path: request the amount, select DANA as your destination, and we will send it back to your linked DANA account within subject to verification. Always ensure your DANA account is linked to a verified mobile phone number and has sufficient balance before initiating either direction.

OVO and GoPay usage

OVO and GoPay operate similarly to DANA on koinid but maintain separate virtual merchant accounts. When you choose OVO or GoPay during deposit, we provide a unique payment link or QR. Open your OVO or GoPay app, scan or tap the link, confirm the amount and your PIN, and the credit lands in koinid within subject to verification. Both e-wallets require you to have completed identity verification in their respective apps first; if your transfer is declined, check that your account status is "Verified" and your daily limit has not been exceeded. For withdrawals, the process mirrors deposits: select OVO or GoPay as your destination, enter your registered phone number (must match your e-wallet account), and we initiate the transfer within subject to verification. KYC on koinid is a separate step and does not affect your e-wallet's internal verification.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers via virtual account (VA) are another backbone of our payment infrastructure on koinid, particularly for users in Medan, Jakarta, and Bandung who prefer traditional banking. After selecting your bank (BCA, Mandiri, BRI, or BNI), we generate a unique 10–16 digit VA number linked to your account. You can then transfer funds from your personal bank account, ATM, or mobile banking app to that VA using the standard inter-bank network. Deposits typically credit koinid within subject to verification. When you withdraw, choose the same bank, and we send funds back to your registered bank account on file (we verify this matches your KYC document). Virtual-account deposits are favoured by many regular users because they carry no wallet intermediary and integrate directly with Indonesia's banking infrastructure. Minimum deposit is typically our welcome offer; maximum depends on your bank's daily transfer limit.

Fees, limits and verification

koinid does not charge deposit fees on most payment methods, though your bank or e-wallet provider may apply their own transfer charges (typically our welcome offer–5,000). Withdrawal fees, if any, are disclosed before you confirm the transaction. Deposit and withdrawal limits vary by payment method: e-wallets like DANA and OVO often cap daily transfers at our welcome offer–50,000,000, while bank transfers may accommodate higher amounts depending on your bank's policy. Account verification (KYC) is required before your first withdrawal; this process involves submitting a photo ID and proof of address and typically completes within subject to verification. If your initial withdrawal request is flagged during review, we will contact you via email or support chat with specific documentation requests.

Resolving a stalled transaction

Occasionally, a deposit to koinid may fail to credit despite a successful debit from your payment method. First, check your DANA, OVO, GoPay, or bank app to confirm the transaction shows as "completed". If it does, log in to koinid, visit your transaction history, and note the timestamp and transaction ID. Contact our English-language support team via live chat or email with this information; we will investigate on our end within 2–4 hours and either credit your account manually or advise on next steps (e.g. a reversal from your provider). For withdrawals that are delayed beyond the stated window, a similar process applies: provide your withdrawal request reference number, destination account, and amount, and we will trace it through our payment partner's network. Most stalled transactions are resolved within 6–24 hours during business days.